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New Lead Phone Script

Updated

Phone Quote Script

Hi. My name is ________________. Thank you for calling Two Sisters Maid to Clean! I am happy to give you some prices for cleaning your home. May I get your name, please? (if they call us) 

Hi. this is ________________ with Two Sisters Maid to Clean! , I am following up on a quote request that we received. (if we call them)

Thank you ______________. Before I jump into the pricing, 

I’d like to tell you a few quick things about Two Sisters Maid to Clean!

  • We are of course licensed and insured for your protection.
  • Our main office is located in Murfreesboro and we are a small family owned business.
  • We only have full-time employees on our staff, no contractors. And all of our employees are required to pass a background check. 
  • We bring all of the supplies to clean your home (however, we will use your supplies if you would like), we offer a 100% guarantee on every single cleaning and offer a discount for regular service.

Now, let me collect some information about your home so I can give you accurate pricing. (Enter in the full address for the lead, follow the questions that are on the quote form in Maid central- Refer to Video)

Our most popular service is our TTB Deluxe Cleaning. It's like a Spring Cleaning. We focus on cleaning the high and low areas of your home (have your master checklist handy). 

  • We dust all light fixtures, ceiling fan blades (within reach), clean all of the doors, cabinets, door frames and trim.
  • We hand wash the baseboards and vacuum along the edges of any carpet with a tool. 
  • We hand wipe each picture on the walls and any shelves and we wipe the light switch plates.

In addition we scrub off any build up in the bathrooms and kitchen. Plus we do all of the basic General Cleaning items including: 

Vacuuming and mopping floors and dusting any wood furniture. We scrub the tubs, showers, toilets and sinks and “clean” the mirrors. We wipe down countertops and appliances. 

For your home, the Top to Bottom Deluxe Cleaning price is approximately $________________ to $__________________. (Use quoted information from Maid central)

Does this deep clean sound like what you are looking for?

If ‘No’, or they want to know the options…

I understand. Let me tell you about our basic General Cleaning. Our basic General Cleaning is less in depth and about half the price. It’s available if your house is already pretty close to maintenance level. It’s presumed that there is no heavy buildup to tackle. 

We focus our time and energy on the basics rather than on hand cleaning all of the high and low and hard to reach areas. We focus on the bathrooms, kitchen, floors and general dusting like the table tops and furniture throughout the house.

Of course, our General Cleaning includes scrubbing the tubs, showers, toilets and sinks and “cleaning” the mirrors. We wipe down countertops and appliances, dust and dust the furniture. We vacuum and mop all floors. 

We just wouldn’t have time to focus on all of the hand washing and wiping that we do in the TTB Deluxe Cleaning cleaning, like cleaning the ceiling fans, the doors, cabinets, moldings or trim, carpet edges or hand wiping the pictures on the walls. 

Do you think you NEED a Top to Bottom cleaning…or is the General Cleaning sufficient? 

If they are only getting prices and start to hang up without booking a service, ASK THIS QUESTION THIS WAY:

A General Cleaning for your home will be approximately $ ___________ to $___________ for your first cleaning. Of course the price is less when you go with regular service like every week or every two weeks. (No pause. Keep talking.) For your home the weekly price is ONLY around $__________ to $__________ and the bi-weekly price will be $___________ to $___________. (Use quoted information from Maid central)

(Let them know you will email the quote that you discussed over today for them to look over. Also let them know that it may go to Spam.)