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Trainer Guidelines

Updated

Welcome to Training Manager’s Bootcamp! As a Training Manager, your job is one of the top priorities of the company. Below you will find your outline for grading, key areas to be observant of with your trainee, and the documentation you need to keep up with and complete to turn in to administration. Your trainee is given a copy of how training is graded, the fundamentals and benefits of the training, and a feedback sheet to complete on your training performance.

Overview

Grade your trainee each day of training. Assign a grade - A, B, C, D, or F - on his/her attitude and performance in each of the 9 key areas.

Be serious about it; let trainees know how important the grades are; be firm but very kind.

The 9 Key Areas

  • Attitude - Is he/she upbeat, grumpy, moody?
  • Punctuality - Trainees automatically receive an F if 10 or more minutes late.
  • Eagerness/Enthusiasm - Does he/she finish up early and start texting and playing with her phone instead of pitching in and asking for instruction?
  • Follows Instructions - If you’ve repeatedly given the same instruction and he/she ignores it, give a low grade.
  • Cooperation - Does he/she argue with the rules, ignore them, or just do her own thing?
  • Job Knowledge - Does she know how to use the tools correctly? Does she follow the system and understand what’s expected of her?
  • Quality - You may end up grading low on the first day. Don’t be too concerned; look for this to improve over the training period.
  • Speed - Again, look for improvement over time.
  • Staging- How does the finished product look? Is the room tidy and neat?

Ideally, by the end of day 5, we want the trainee to receive an A in all areas except speed. They’re going to be slow in the beginning. Be patient. Speed comes with repetition and they don’t get much repetition the first week. At a minimum, all areas, except for speed, need to be a B by the end of the first 5 days of training.

The Daily Training Form will help you identify serious problems and nip them in the bud.

During training, remember to emphasize the fact that we are a Professional Cleaning Service and our expectations and that of our customers is Professional Results. 

There is a checkbox on the Daily Training Form to check when you review the day with your trainee. Share with them the grading they're given and why and discuss the areas they did well and areas they need more practice in. If you have a trainee that is not receptive throughout the day to your instruction, notify your supervisor and skip the review with the trainee if you feel they will not take the feedback well. Be sure to note on the form that it was not reviewed with them and why.

At the end of the week, each Training Manager that has worked with that trainee will need to complete the Job Knowledge Eval in addition to the Daily Training Form. This form will break down specifically what the trainee has had the opportunity to train on throughout the training.